Shipping policy

At Emotive AV, we are committed to delivering your orders safely, promptly, and reliably. The following policy outlines how we handle shipping for products purchased through our online store (www.emotiveav.co.uk).

1. Delivery Locations

We currently ship to addresses within the United Kingdom (UK). For deliveries outside the UK, please contact us directly before placing an order to discuss options and shipping costs.

2. Delivery Times

We aim to dispatch all in-stock items within 1–3 business days of receiving your order. Delivery typically takes:

  • Standard Delivery: 2–5 business days

  • Express Delivery (if available): 1–2 business days

Please note that delivery times may vary due to external factors such as courier delays or public holidays.

3. Shipping Charges

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We may offer free shipping on orders over a specified value — please refer to promotional banners or product pages for current offers.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information, where applicable. You can use this to monitor the status of your delivery.

5. Failed Deliveries / Incorrect Addresses

It is your responsibility to ensure the delivery address is accurate. If a delivery fails due to incorrect or incomplete address details, we may charge for redelivery. In cases of missed deliveries, the courier may leave a card with instructions for rearrangement or collection.

6. Click & Collect / Installation Delivery

If your order includes installation services or a TV mounting package, we may arrange for direct delivery and installation by a member of our team. You will be contacted to book a suitable time slot following your purchase.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery. We may request photographs or further details to resolve the issue quickly.

8. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with the updated date.

Contact Us

If you have any questions about our shipping policy, please get in touch:

📧 Email: EMOTIVEAV@GMAIL.COM
📞 Phone: 07521300543